Return Policy
Effective Date: 2026
This return and exchange policy applies to all women’s clothing and kids’ apparel purchased from Mieven. By placing an order, you agree to the terms below.
1. Return & Exchange Period
You may request a return or exchange within 30 calendar days after you receive your items. All return requests must be submitted within this period.
2. Eligible Items
Items can be returned or exchanged only if they meet all the following requirements:
- Unworn, unwashed and in original condition
- All original tags and labels are fully attached and intact
- No stains, damage, odors or signs of use
3. Non-Returnable Items
For hygiene and product regulations, the following items cannot be returned or exchanged:
- Clearance, discounted and final sale goods
- Customized or personalized clothing
- Children’s undergarments and intimate apparel
4. Return Shipping
- If items arrive defective, damaged or incorrect due to our error, we will cover the return shipping cost. We offer a full refund or free exchange.
- If you return items due to personal reasons such as improper size or unsatisfied style, you will be responsible for all return shipping fees. Original delivery fees are non-refundable.
5. How to Submit a Return Request
Do not send back packages without prior approval.
Please send your request to our email: support@mieven.co
Kindly include your order number, reason for return and related product photos. Our team will review your application and send detailed return instructions within 1–3 business days.
We will process your refund or exchange immediately after we receive and inspect the returned goods.
6. Refund Processing
Once your return is approved, the refund will be issued to your original payment method within 3–5 business days. Please note that the actual arrival time of funds depends on your payment provider.